The Preview function is connecting with the iOS device on a logical level and is not collecting any cloud data or data contained in an encrypted iTunes backup, therefore you may not see any many pictures or videos as expected. An Advanced Logical Acquisition will get more data than a preview.

The post All pictures are not showing in my iOS Preview appeared first on ADF Solutions.

With an Internet Connection

1. Close ADF
2. Insert your Authentication Key
3. Remove the license .txt file from the CKData folder
4. Open ADF and go to settings
5. Note your Support Code and Hardware ID
6. Delete any backed up licenses
7. Go back to the Home Screen
8. Select “Obtain License”
9. Fill in your information and Support Code
10. Select License USB flash drive
11. Continue and confirm

Without an Internet Connection

1. Open ADF and go to settings
2. Copy your Support Code and Hardware ID (serial number)
3. Delete the backed up licenses
4. Go to https://www.adfsolutions.com/obtain-license on a computer with Internet
5. Enter the Support Code
6. Fill in your information
7. Select license type (USB or Computer)
8. Enter Hardware ID (serial number)
9. Confirm and download
10. Replace the file of the same name…
    • USB License – in the CKData folder
    • Computer license – in C:\ProgramData\ADF Solutions Inc\v4\LicBackup
11. Open ADF and your new license will be active

The post How to update or renew your license appeared first on ADF Solutions.

This is most likely due to Smart App control being enabled on the target computer. This would require turning off  Smart App Control, which will not be able to be turned on again on without reinstalling Windows.

Smart App Control

The post RAM capture driver cannot be started. appeared first on ADF Solutions.

To fix this issue please follow the listed steps

You must have an internet connection to complete this process

1. Close your ADF Application 
2. Insert your Authentication Key
   1. Open the CKData folder and remove the current license 
   2. The CKData folder should now be empty
   3. Remove the Authentication Key
3. Open the ADF application and go to Settings
   1. Delete any backed up licenses
   2. There should be no backed up licenses
4. Go back to the main screen (Home Button)
5. You will be prompted to “Obtain License”
   1. If “Obtain license” is not present check your internet connection
6. Enter your information and the support code you are renewing
7. Select License a USB Flash Drive
8. Insert your Authentication Key
   1. The license will be written and confirm
9. ADF will now open with a valid license

The post I renewed my license and it still shows the old expiration date appeared first on ADF Solutions.

If you need to scan a computer running Windows 32-bit you have a few options:

1. Often times, these computers have a 64-bit CPU with Windows 32-bit installed on them. In this case, you can perform a boot scan with a Collection Key.
2. Create an image of their hard drive and scan it with the ADF desktop application.
3. Utilize the ADF Remote Agent

If none of these methods have worked, please contact our support so we can help!

The post How to scan a 32-bit computer? appeared first on ADF Solutions.

If the user account that launches start.bat from the Collection Key is an administrator account then it will be able to scan and access all the data belonging to other user accounts (administrator and standard even when password protected) – see the example below

If the user account that launches start.bat from the Collection Key is NOT an administrator account then it will need to provide administrator credentials in order to run start.bat

The post Does a livescan see all user accounts data? appeared first on ADF Solutions.

Make sure you have full read/write permission to access the folder C:\ProgramData\ADF Solutions Inc\v4\WinPE\build.

Also, if there is a file in the directory called boot_image.vhd the previous image did not successfully finish leaving this file in a corrupted state. Delete the file, reboot the computer, and the Collection Key should prepare properly.

The post Error: “Cannot create boot image” appeared first on ADF Solutions.

The post License file not found appeared first on ADF Solutions.

1. Remove all plugged in USB drives from your computer.
2. Start the Windows PowerShell (from the Start menu, search for Powershell).
3. In the Windows PowerShell window, copy and paste the following one line command:
   gwmi Win32_USBControllerDevice |%{[wmi]($_.Dependent)} | Where-Object {($_.Description -like ‘*mass*’)} | Sort Description,DeviceID | ft Description,DeviceID -auto | Format-Table -AutoSize
4. In the output, make sure the Description matches your drive. Copy the serial number.
   
   The serial number can be found after the last backslash “”\”” in the DeviceID string. Do not copy the Vendor ID (VID) nor Product ID (PID)

5. Send the serial number to the ADF support team,
   OR
   Copy and paste it to the online form supplied to you to obtain your license file.
   
   Make sure to copy/paste that information and not just retyping it as some characters might not be what they look like (o and 0 for example).

The post How to retrieve the serial number of a removable drive (PowerShell) appeared first on ADF Solutions.

The $OrphanFiles file does not actually exist on the file system, it is used internally to locate orphan files.

The post What is $Orphan in my Scan Results? appeared first on ADF Solutions.