{"id":6410,"date":"2026-01-13T12:02:08","date_gmt":"2026-01-13T12:02:08","guid":{"rendered":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/"},"modified":"2026-01-16T22:58:19","modified_gmt":"2026-01-16T22:58:19","password":"","slug":"how-to-find-your-adf-license-file-and-support-code","status":"publish","type":"docs","link":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/","title":{"rendered":"How to find your ADF license file and Support Code"},"content":{"rendered":"<p>The support code is a 6 numerical digit number and can be found in your license file or in the application&#8217;s Settings.<\/p>\n<h3>Finding your License File<\/h3>\n<p>Open your license folder by inserting your Authentication Key (AKY) or Collection Key (CKY) into the USB port. Open my computer. Double click on your ADF drive as seen below.&nbsp;<\/p>\n<p><img decoding=\"async\" alt=\"Finding Your License File on PC\" class=\"hs-image-align-none\" src=\"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png\"><\/p>\n<p>&nbsp;<\/p>\n<p>Double click the AKData or CKData folder to find the license file.<\/p>\n<p><img decoding=\"async\" alt=\"Click the  AKData or CKData folder to find the license file\" class=\"hs-image-align-none\" src=\"https:\/\/www.adfsolutions.com\/hubfs\/image-4.png\"><\/p>\n<p>The ADF license file is named after the serial number of the USB flash drive and has the &#8220;.lic.txt&#8221; extension.<\/p>\n<p>You can copy this license file to any support request.<\/p>\n<h3>Finding the Support Code in the License File<\/h3>\n<p>To find the support code, open the license file with Notepad by right-clicking on it and selecting Open.<\/p>\n<p><img decoding=\"async\" alt=\"Finding the Support Code in the License File\" class=\"hs-image-align-none\" src=\"https:\/\/www.adfsolutions.com\/hubfs\/image-8.png\">The support code is the number after the word &#8220;SUPPORT=&#8221; (and not on the CODE line).<\/p>\n<h3>Finding your License Information in the Application<\/h3>\n<p>The license information is accessible in the Settings menu of your ADF application under the Backed-up Licenses section.<\/p>\n<p><img decoding=\"async\" alt=\"Finding your License Information in the Application\" class=\"hs-image-align-none\" src=\"https:\/\/www.adfsolutions.com\/hubfs\/image-Jul-09-2020-04-10-02-64-PM.png\"><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The support code is a 6 numerical digit number and can be found in your license file or in the application&#8217;s Settings. Finding your License File Open your license folder by inserting your Authentication Key (AKY) or Collection Key (CKY) into the USB port. Open my computer. Double click on your ADF drive as seen&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"content-type":"","footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-6410","docs","type-docs","status-publish","hentry","doc_category-license"],"year_month":"2026-04","word_count":170,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Sybil Mayard","author_nicename":"infosybiltec-com","author_url":"https:\/\/adfsolutions.com\/author\/infosybiltec-com\/"},"doc_category_info":[{"term_name":"License","term_url":"https:\/\/adfsolutions.com\/knowledge\/license\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to find your ADF license file and Support Code - ADF Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to find your ADF license file and Support Code - ADF Solutions\" \/>\n<meta property=\"og:description\" content=\"The support code is a 6 numerical digit number and can be found in your license file or in the application&#8217;s Settings. Finding your License File Open your license folder by inserting your Authentication Key (AKY) or Collection Key (CKY) into the USB port. Open my computer. Double click on your ADF drive as seen...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/\" \/>\n<meta property=\"og:site_name\" content=\"ADF Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/adfsolutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-16T22:58:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@adfsolutions\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/\",\"url\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/\",\"name\":\"How to find your ADF license file and Support Code - ADF Solutions\",\"isPartOf\":{\"@id\":\"https:\/\/adfsolutions.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png\",\"datePublished\":\"2026-01-13T12:02:08+00:00\",\"dateModified\":\"2026-01-16T22:58:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage\",\"url\":\"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png\",\"contentUrl\":\"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/adfsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge Base\",\"item\":\"https:\/\/adfsolutions.com\/knowledge\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to find your ADF license file and Support Code\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/adfsolutions.com\/#website\",\"url\":\"https:\/\/adfsolutions.com\/\",\"name\":\"ADF Solutions\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/adfsolutions.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/adfsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/adfsolutions.com\/#organization\",\"name\":\"ADF Solutions\",\"url\":\"https:\/\/adfsolutions.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/adfsolutions.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/adfsolutions.com\/wp-content\/uploads\/2026\/01\/favicon.png\",\"contentUrl\":\"https:\/\/adfsolutions.com\/wp-content\/uploads\/2026\/01\/favicon.png\",\"width\":512,\"height\":512,\"caption\":\"ADF Solutions\"},\"image\":{\"@id\":\"https:\/\/adfsolutions.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/adfsolutions\",\"https:\/\/x.com\/adfsolutions\",\"https:\/\/www.linkedin.com\/company\/adf-solutions\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to find your ADF license file and Support Code - ADF Solutions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/","og_locale":"en_US","og_type":"article","og_title":"How to find your ADF license file and Support Code - ADF Solutions","og_description":"The support code is a 6 numerical digit number and can be found in your license file or in the application&#8217;s Settings. Finding your License File Open your license folder by inserting your Authentication Key (AKY) or Collection Key (CKY) into the USB port. Open my computer. Double click on your ADF drive as seen...","og_url":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/","og_site_name":"ADF Solutions","article_publisher":"https:\/\/www.facebook.com\/adfsolutions","article_modified_time":"2026-01-16T22:58:19+00:00","og_image":[{"url":"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@adfsolutions","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/","url":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/","name":"How to find your ADF license file and Support Code - ADF Solutions","isPartOf":{"@id":"https:\/\/adfsolutions.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage"},"image":{"@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage"},"thumbnailUrl":"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png","datePublished":"2026-01-13T12:02:08+00:00","dateModified":"2026-01-16T22:58:19+00:00","breadcrumb":{"@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#primaryimage","url":"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png","contentUrl":"https:\/\/www.adfsolutions.com\/hubfs\/image-3.png"},{"@type":"BreadcrumbList","@id":"https:\/\/adfsolutions.com\/knowledge\/how-to-find-your-adf-license-file-and-support-code\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/adfsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Knowledge Base","item":"https:\/\/adfsolutions.com\/knowledge\/"},{"@type":"ListItem","position":3,"name":"How to find your ADF license file and Support Code"}]},{"@type":"WebSite","@id":"https:\/\/adfsolutions.com\/#website","url":"https:\/\/adfsolutions.com\/","name":"ADF Solutions","description":"","publisher":{"@id":"https:\/\/adfsolutions.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/adfsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/adfsolutions.com\/#organization","name":"ADF Solutions","url":"https:\/\/adfsolutions.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/adfsolutions.com\/#\/schema\/logo\/image\/","url":"https:\/\/adfsolutions.com\/wp-content\/uploads\/2026\/01\/favicon.png","contentUrl":"https:\/\/adfsolutions.com\/wp-content\/uploads\/2026\/01\/favicon.png","width":512,"height":512,"caption":"ADF Solutions"},"image":{"@id":"https:\/\/adfsolutions.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/adfsolutions","https:\/\/x.com\/adfsolutions","https:\/\/www.linkedin.com\/company\/adf-solutions\/"]}]}},"_links":{"self":[{"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/docs\/6410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/comments?post=6410"}],"version-history":[{"count":2,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/docs\/6410\/revisions"}],"predecessor-version":[{"id":18824,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/docs\/6410\/revisions\/18824"}],"wp:attachment":[{"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/media?parent=6410"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/doc_category?post=6410"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/adfsolutions.com\/wp-json\/wp\/v2\/doc_tag?post=6410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}