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Capture Creation

Installation

3

How do I update my product to the latest version?
Can I run multiple ADF tools on one computer?
What is the “ADK” and why do I need it?

License

12

How to update or renew your license
I renewed my license and it still shows the old expiration date
How to retrieve the serial number of a removable drive (PowerShell)
Where to Save my ADF License File?
How to find your ADF license file and Support Code
Error: The license file does not allow to scan Android/iOS Devices
How to obtain multiple license files at once
How to obtain a Universally Unique Identifier (UUID)
How to obtain the computer identifier needed for a license file
Why am I seeing “waiting for valid license file”?
Where to Save my ADF License File?
I upgraded my license and it did not upgrade my product

Analysis

3

What is $Orphan in my Scan Results?
Video will not play in the Details Pane.
USB First Inserted Time (1 sec difference)

Evaluation

2

License file not found
I cannot find the ADF executable on the Evaluation Key

USB Collection Key

3

Error: “Cannot create boot image”
Collection Key Preparation Error-Try again with USB in different Port
Error: Failed to generate boot image

Technical Support

6

Does a livescan see all user accounts data?
How to show hidden folders in Windows 10
What OS and Phones are Supported by MDI and PRO Versions?
CopyFile Failed error message
How do I share log files and crash dump files with ADF support team?
Where can I find Version History and System Requirements?

Boot Scan

6

How to scan a 32-bit computer?
My Collection Key (CKY) is not recognized as a boot device.
Why is my boot scan freezing?
How to create a bootable CD for older BIOS not supporting USB booting?
How do I Boot Scan a Mac with APFS and FileVault2?
Booting a Lenovo Yoga 720 with a NOVO Button.

iTunes Backup

1

How do I scan an iTunes backup?

Reports

3

How do I sanitize a report?
My Standalone Viewer will not open.
What is the VICS format in Create Report

Capture Creation

1

Which Regular Expression syntax do I use in keyword searches?

RAM Capture

3

RAM capture driver cannot be started.
I am having an issue with RAM capture
How do I collect RAM

Android Scan

1

Android device cannot connect because adb.exe fails to load dlls

Imaging

2

Why does imaging the same SSD/eMMC drives yield diverse hash values?
If I image a drive will it save to my Collection Key (CKY)?

iOS Scan

3

All pictures are not showing in my iOS Preview
Screen casting and Bonjour service
Screenshots are not working for my device – iOS 15 or below

Search Profile Creation

2

What does “Speed Optimized” mean?
How to scan a Non OS Drive or Partition

Chromebook

1

What methods are available to examine a Chromebook?

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